RETURNS WITHIN AUSTRALIA

You are eligible to return your order within 30 days of receipt of the goods.

We provide free returns Australia wide.

 

How to return your item:

  • Please contact our MARICEL team by e-mail: contact@maricelpamintuan.com with a return request. You will be issued a return number and advised accordingly on the return procedure.

 

MARICEL will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. MARICEL will not accept returns for any non-faulty items that have been worn and tags removed. 
 
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 30 days. We also request that items are returned with their original packaging.


Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of MARICEL.

 

 

INTERNATIONAL RETURNS

MARICEL does not cover the cost of International return shipping and we recommend using your preferred trackable courier service as we cannot be held liable for any parcels that are lost on their way to us.

 

RETURNS AFTER 30 DAYS

Returns received outside the above time frames will not be accepted.

 

 


RETURNS PROCEDURE

All items intended for return or exchange must have a Returns Number (RN). RN numbers which must be obtained within 30 working days of receipt of delivery by emailing contact@maricelpamintuan.com with your order number and advise whether you would like an exchange or refund. The MARICEL team will then email you a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with MARICEL within the above stated timeframe. Please note that MARICEL does not accept liability for returned goods.
 
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
 
When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

 


EXCHANGES

We can only exchange an item for the same item in a different size, subject to availability within 30 days of receipt of your order. If you wish to exchange something, please follow the returns procedure and state in your email that you wish to exchange the item. 
 
Exchanged items will only be dispatched after the returned goods have been received and undergone a quality control check. In the event that the requested size is not available, any sum debited from your credit or debit card from the sale of the returned goods will be re-credited to your account as soon as possible and in any event within 30 days of your order.
 
To make an exchange you will be required to arrange and pay for the return of the products to us. All items for exchange must have a Returns Number (RN). RN numbers must be obtained within 30 working days of receipt of delivery by emailing contact@maricelpamintuan.com. The MARICEL team will then reply with a RN number. Once you have received your RN number please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
Exchanges must be made within 30 days of receipt of your order. Exchanges outside of this period will not be accepted. When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.
 
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 30 days. We also request that items are returned with their original packaging including.
  
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

We only offer free exchanges for all customers in Australia. 

 


FAULTY ITEMS

Faulty items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. 

Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

All items intended for return must have a Return Number (RN). RN numbers must be obtained within 5 working days of receipt of delivery by emailing contact@maricelpamintuan.com. The MARICEL team will then reply with a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number and we reserve the right to refuse/ return unidentified returns to the sender.
 
We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when emailing to request your RN Number. 
 
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

 

If you have more detailed questions, contact us by e-mail at contact@maricelpamintuan.com for advice.

MARICEL

53 Langridge Street

Collingwood, 3066

Melbourne, Victoria,

Australia

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